Issue with user login

Incident Report for Airbase

Resolved

Our authentication provider has reported service as restored. All customer login is now fully restored. We will continue to monitor the status.

Posted Apr 20, 2021 - 14:57 PDT

Monitoring

Our authentication provider still reports degraded performance. While customers have reported being able to login successfully, we continue to monitor it closely.

Posted Apr 20, 2021 - 13:40 PDT

Update

We are closely monitoring the status with our authentication provider and we will provide you with further updates as we have them.

Posted Apr 20, 2021 - 10:00 PDT

Identified

We are experiencing issues with user login due to an issue with our authentication service provider. We are closely monitoring the status.
This will not impact payments and transactions. Users who are already logged in will be able to continue using the dashboard.

Posted Apr 20, 2021 - 09:30 PDT

This incident affected: Airbase Dashboard.